Customer Support Agent (Vietnam)

Customer Support Agent (Vietnam)

Responsibilities

  • Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
  • Identify customers’ needs to achieve customer satisfaction;
  • Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

Requirements

  • Proficiency speaking and writing in Vietnamese and English;
  • Computer literacy;
  • Able to identify ways of solving the problem and present the solution in a verbal and written manner;
  • Strong interpersonal skills;
  • High level of professionalism;
  • Attention to detail and punctuality;
  • Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.);
  • Stable internet connection.

We offer

  • Working for a dynamically growing company;
  • Challenging but exciting tasks with our own product;
  • Training is provided;
  • Competitive salary;
  • Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am followed by 2 days off);
  • Remote work.

Apply for Customer Support Agent (Vietnam)

    x Remove file